In this article I’m going to talk about how you back up your important documents, spreadsheets, photographs etc.
As a small business owner you will have found by now that you accrue a surprising amount of paper documents, electronic documents and emails most of which you had no idea were important right up to the time you actually need them and realised they were, in fact, vital! You probably also have some form of backing these up (you do, don’t you?) and the most likely method of backing stuff up is via a USB external hard drive which can be purchased for not-many-pounds these days. You may even have 2 or 3 external drives to give you a warm fuzzy feeling.
Sorry but external disc drives are not infallible. In fact, I had two catastrophic hardware failures in just a few months which is what led me to review my backup strategy and change my ways. You can’t get away from the fact that external drives, memory sticks and memory cards are physical devices – they can be damaged by water, fire, mishandling and electrical surges or you could be a victim of theft so if you’re reliant on them for backups then you could lose everything; gone forever. In large organisations they go to great lengths and spend a lot of money ensuring their backup strategies are robust and fail-safe but we’re a small business, right?
I’m sure by now we’ve all heard of the ‘cloud’ but my experiences of talking to businesses and individuals is that very few understand what the Cloud really is and why it might be useful to them plus all sorts of scaremongering by the media has led us to believe ‘The Cloud’ could well be the spawn of Satan and the target of international hackers. Back to basics then – the cloud is nothing new for large organisations who could afford the infrastructure but the concept is quite new for individuals and smaller businesses, hence the scepticism, fear and uncertainty. Think of it like this. You have your computer, laptop, tablet or smartphone and it stores and organises documents, photos etc. Now imagine you buy yourself an external hard-drive to either add more storage space or to do backups. The USB lead you use to connect it is, what, 1 metre long? but imagine it were technically possible (it’s not) to use a USB cable a few hundred metres long – then you could keep your external drive at a neighbours house where it would be safe if you had a fire or were flooded or were burgled. OK so the world would soon be littered with cables trailing across the streets but, hey, our data would be pretty secure and we’d always have access to it on-demand from our desktops.
The big enabler of the cloud has been high speed broadband and even those who experience the lowest broadband speeds can still use ‘the cloud’ effectively. In fact what we call a cloud is nothing more than a load of computers, probably just like yours, spread around the globe whose job it is to connect to the internet and store stuff for you. The technology has always been there but internet connection speeds prohibited serious use for most people. Today though the internet is fast enough (for most people) to replace that USB cable with a sort of ‘virtual’ cable that connects you to the outside world and this in turn makes it viable to store documents, photos etc. all over the place, safe from harm.
What about security?
We all think about security in different ways from the slapdash to the obsessive compulsive among us but day-to-day for most of the documents that allow us to run our businesses we need to take a sensible, affordable, rational and reasonable approach. Personally I can’t think of a single business document I rely on being of any value whatsoever to a determined hacker. It goes without saying you should never keep banking details or passwords in a document of any shape or form no matter where they are stored but if a hacker got hold of my bank account number and sort code, the worst he or she could do would be to pay money in to my account! I suppose if they wished they could use some information to attempt identity theft but the key information they would need is in my head or on the back of my credit cards and not written down. Honestly, I’m not at all worried about storing my important files (any files in fact) in the cloud because 1) The reputable providers of cloud storage such as Google, Dropbox and Microsoft (to name but a few) have a very secure infrastructure and 2) Importantly, I have a very secure password which I use. By the way, if you want to see how secure your password is, check out https://howsecureismypassword.net/ but use a similar password to your own rather than type-in the real one, just in case! If you play around with this you’ll find adding a capital letter and including a couple of numbers can make all the difference. It it estimated a computer would take 400 years to crack my password, I can live with that!
My point is that if you have a good, secure password the cloud is uber safe and solid as a rock. It’s certainly more secure than that little black box you call an external hard drive!
Other concerns I hear voiced is “What if the provider goes bust or cease trading?” and “What if they suddenly start charging or increase charges?”. Well both of these are more likely than a security breach in my view but we’re talking about big multi-national companies here and the likelihood is that if they did ever cease trading someone would take-over the service ‘as is’. They could, I suppose, also ramp-up their charges or change their terms & conditions to something you weren’t happy with but, in all cases, don’t forget you’d always have the ability to download all your stored files and go elsewhere.
Don’t I have to pay for cloud storage?
You can pay for storage but most services offer a certain level for free. Google at the moment offer 15Gb (that’s an awful lot) for free but if you’re prepared to pay $1.99 (yes one dollar and 99 cents) a month they’ll give you 100Gb and for the really data-hungry amongst you, 1 whole Terabyte for just $9.99 a month. That’s virtually industrial size on a small business budget but frankly, for most users the free 15Gb will be sufficient and you can always upgrade later if you wish. What’s more, you can access the service, Called Google Drive, from pretty much any internet enabled browser on any sort of device anywhere on the planet at any time.
Free storage – what’s the catch?
Well there isn’t really a catch. I’ll talk about Google specifically (as a Google Developer I would, wouldn’t I?) but all of the major cloud storage providers operate in a similar way. In order to use Google’s Drive (and a host of other useful services such as Google Photos) it’s best to have a ‘Google ID’. This is a Google email address which you can create for free – you’d don’t have to use Google Mail (GMail) but think of it as your login details for all Google services. If you have an Android phone you may already have a Goggle account which can be used for accessing it’s multitude of on-line services but anyway, it’s worth creating one. That’s it, that’s all you need to do and once Google have verified your account via SMS or Email (or indeed an old fashioned thing we used to call a letter) then you’ll have access to Google Drive and more. Check out the apps available for Windows, iOS and Android as well, of course, as being able to access Google Drive from your computer desktop via a browser at https://www.google.com/drive/
Also, if you’re on a Windows PC you can download a small piece of software which will automatically synchronise any folders, desktop etc. with the Cloud service. Nice. You can drag and drop any files, photos, documents etc directly into the Cloud or create a new directory (folder) structure in it to better organise things. It’s very easy and intuitive. Give it a try.
But what about important files in emails?
I bet that many of your ‘important’ files are lurking somewhere in an email these days and that any attempt to locate them in a hurry results in a range of verbal expletives, yes? I would recommend that any attachment in an email is downloaded immediately to your computer and stored-away safely in your cloud backup. Let me ask you a question – that email your accountant sent you containing your year-end accounts – where is it? I mean, where does it actually reside? Is it on your computer hard drive, on your phone or tablet or being stored somewhere by your email provider? I bet most of you won’t know – but knowing the answer is vitally important. I won’t go in to all the details here (but if you’d like to know, get in-touch) but for most ‘free’ email services such as Hotmail, Yahoo Mail etc. the answer is that your email exists on one of their servers somewhere out there on the internet (in the Cloud in fact) and that when you access it in a browser or via an app, it’s just showing you a ‘picture’ of your email and it doesn’t actually keep a copy on your device, unless you specifically ask it to, which may be tricky. However, if you have an email service provided by, say, BT or a web hosting service attached to your website and are using what’s called a ‘desktop client’ like Microsoft Outlook or Thunderbird then it’s likely (although not certain) that your emails live in the real world on your computer or phone. That’s a bit dodgy really because if you lost that computer some reason or you simply bought a new one, you’re stuck with the problem of transferring your emails to the new computer which may not be at all easy.
A far better solution is to use a free email service like GMail from Google. GMail is very clever and makes it easy to add the accounts of virtually any email provider and them display emails all in one secure, nicely set-out interface (or in a Gmail app on iOS and Android). The great thing is that not only are you secure in the knowledge your email is safe in the Cloud you can add multiple accounts in GMail so, for example, you could have work and personal email addresses arriving in the same inbox. Because I run email services for a number of clients and I’m the technical contact, I actually have GMail collect and filter 17 different email accounts for me – that saves a LOT of logging-in and out of different accounts but, for me, the best reason to use GMail’s interface for sending and receiving email is the advanced search capabilities. You can search by the obvious fields such as sender, subject etc. but you can also easily say “Show me all emails within 5 days of 15th March, 2017 which contain the word ‘accounts’ and it does a great job of finding the likely candidates.
There you have it then, get your files ‘in the cloud’ and use something like Gmail to organise your life. Seriously, as a small business owner you really won’t regret it.
If you’d like to know more or would like us to help you get things set-up, do get in touch. We provide free, no obligation advice to all small businesses in the CT6 postcode area.
A warning for Facebook business users
Facebook and many Facebook users take a dim view of a business or organisation masquerading as an individual. What I mean is that it’s quite possible to create a personal Facebook account where “Grassmedia” is your first name, “Web” your middle name and “Design” is your surname. Don’t do it because Facebook is likely to close your account without much warning and you will lose all your ‘Friends’, shares and ‘likes’. Not only that but you will not have the same opportunities to promote your business if it’s not a bone fide business page.
In order to create any sort of business page you must have a valid personal account already setup. This is Facebook’s way of trying to ensure some authenticity of its users. If you have a personal Facebook account you will have ‘friends’ but with Facebook pages (and groups for that matter) you don’t have friends as such, you have ‘likes’ and when someone likes your page, they will be informed of any new posts or updates you make.
Create a page properly
To create a proper Facebook page for your business or organisation from your personal account you’ll find the option towards the top-right of the page – although Facebook do move it around from time to time – and once you have clicked the ‘create page’ option you will be guided quite helpfully through a series of questions and options. It just takes a few minutes.
Facebook Groups are very much like pages except that they are either open or closed to membership and what the public can see. These are ideal for societies, football clubs etc. Don’t create a group for your business and it will severely limit your exposure options.
It’s important that whether you have a page or a group, that entity is not able to make posts elsewhere – only real human beings can create posts so, as a business owner you will want to create a post and then share it from your personal account. That’s the way to do it!
Finally a tip on image sizes
When creating your page or making a post you will probably have noticed that some images and photos don’t look right – they may exceed the boundaries of the post and look pretty unattractive so it’s worth looking at a resource like https://makeawebsitehub.com/social-media-image-sizes-cheat-sheet/ and then use another resource (unless you have Photoshop or similar) like http://www.picresize.com/ to make the best of your images and ensure people see what you want them to see.
If you need any help or guidance with your business pages you can call us on 01227 364659.
We hope you found this helpful?
A brief guide to buying a website for small businesses
These days pretty much anyone can get a website on-line very quickly and cheaply but it's good to be aware of the potential pitfalls and risks. This brief article is designed to be a heads-up for small business owners operating on a small or non-existent budget and is based upon lessons learned by some of our customers who have gone down the wrong road and regretted it later.
To put the risks into perspective 4 in 10 of our customers have come to us after having a bad, expensive or bad and expensive experience elsewhere. As a local Herne Bay business ourselves, we're more than happy to give free, no obligation and independent advice to any other business in the CT6 postcode area.
Here are a few things to consider no matter who you go with to build your website.
We've highlighted the really, really important things for those in a hurry.
- There's no such thing as a free lunch!
- Your website should be important to you, it must reflect your image and/or brand.
- Like your web designer. Be comfortable that they understand your business and what the website means to you.
- Don't be talked in to paying any up-front unless you're absolutely, 100% sure they'll deliver. For larger projects it is usual to ask for a sizeable deposit but never more than 20%.
- Don't accept a simple template off the shelf design unless it truly meets your requirements. Where would we be if every shop on the High Street looked the same with the same window display?
- Watch our for 'menu pricing' deals. This is where it starts out really cheap as chips and where each piece of functionality you want to add sees the overall cost rocket.
- Try to work out what you're really expected to pay over the course of a year, not just on a month-by-month basis.
- You're likely to want your website to grow as your business grows. Check what it will cost to add more pages, photos, text etc.
- Be cautious about anyone who doesn't display a landline phone number. It can be the first clue as to their authenticity, longevity and status.
- If the builder of your website registers a domain name for you, check that it's registered in your name and business name.
- Thinking of making your own website? Great but don't underestimate the time you need to give to it adding new content and maintaining it. Many small business owners find they simply don't have the time to do it justice.
- The web developer should be able to add email addresses to your domain name for you so that you can get away from free email services such as GMail, Hotmail etc. and present a more professional image to your customers and suppliers.
- Make sure your website will display well and properly on all device types; smartphones, tablets and even HD TVs. These days 30%+ of your web traffic will come from mobile devices and Google de-rank websites which do not display correctly on mobile devices.
- Beware the vanishing web-designer! What we really mean is beware the 'mate down the pub' or the friend who offers to make you a website. Vitally you need to be sure they're still going to be around this time next year and the year after when you need changes made and you need them to be responsive when you need help. We're helping one client rescue their website after the original developer went AWOL to Algeria! We can help them get back the content of their site but not their domain name.
- Selling on-line is tough in a competitive and crowded market. The cost of selling on-line and accepting electronic payments is likely to be around 6% per transaction and that's a lot if you're operating on small profit margins. If you're thinking of selling your wares on-line ask yourself the question "Why would someone buy from me?" and be brutally honest with yourself.
- You are ultimately responsible for the copyright of any images or text on your website. Be sure your web developer has licensed any photos or images he or she has used and is able to prove it. Just because a photo or image is widely distributed around the world wide web doesn't mean it's yours or theirs to use. We have just helped one new client avoid a claim running into several thousands of pounds for claimed copyright infringement so it does happen.
- Always, always, always ask for at least two third party references and follow them up! You'd be amazed how lazy we all get about doing this to our cost.
- Avoid paying money for what's called 'SEO' (Search Engine Optimisation) services. Many so-called web designers make a lot of money from this 'scam' where you're lured into believing they can get you ranked highly on Google and the other search engines. The fact is that good search engine rankings are organic and there's no 'silver bullet'. If a website is well constructed, features good content, is mobile-device friendly and is well promoted it will rise naturally in the rankings.
- Avoid anyone who also offers to place Google Ads or Facebook Ads on your behalf in order to improve your search engine performance or popularity as it's most often a scam.
You would say that wouldn't you?
Genuinely, no. We've helped-out many local businesses to rescue their websites, extricate themselves from expensive contracts, avoid litigation even though they may not be customers of ours. As professional website makers, we hate to see small businesses taken for a ride so we'll help where we can and, who knows, maybe one day they might be a customer of ours.
If you have any questions on the above or would like to discuss your own requirements, call us on 01227 364659 or 07525 013666 and we'll do our best to help you.
SEO, or Search Engine Optimisation, is big business and has made a lot of people a lot of money over the years. SEO is sold heavily by specialist companies small and large the world over and this article lifts the lid on the mystique and secrets of the trade in what many would like you to think is a black art.
SEO is all about maximising the chances of your website appearing high in search engine listings. In this article we’ll focus on Google but it’s fair to say that if your website is optimised for Google, the other search engines, such as Microsoft’s Bing, will not complain either. Google has a UK market share of around 88% of all web searches (April 2015) so it makes sense to focus on that first and foremost.
Before you get caught-up in the SEO frenzy, you should ask yourself just how important is it that by website is found on Google? That may sound mad because, well, why wouldn’t you want it appearing high on the hog but for some businesses it’s not the be-all and end-all. One of our clients runs a very successful on-line shop on his website but he also has a massive (for a local business) 12,000+ following on Facebook. He only sells within Kent and he knows he can get all the business he can manage by using social media to promote offers so, in his words, “I don’t care about Google” but, for most businesses, you will – it’s just worth asking the question of yourself.
A movable feast
Things have changes in recent years and are changing right now, as we speak. Google doesn’t stand still for very long and they’re continually changing how website are ranked and thus presented to the end user. One big change in recent years has been away from a reliance on “keywords”. It used to be a fairly simple process to embed within the website’s code a number of key words which we wanted Google to consider but that was problematic because unscrupulous operators would use misleading key words – such as the name of their competitors – and this would lead to end-users clicking on a link, only to find the page they’d reached was either inappropriate or not what they expected. These days, Google primarily rely upon these key factors in their rankings:-
- Popularity of the site (how many people visit it)
- Relevant, consistent and appropriate content structured in a way that makes it easily readable by a human being
- Well structured, modern, compliant code under the bonnet
- Mobile device compatibility
There are also a number of other ‘technical’ facets but if you get the above right first, Google will like your website.
To say that the popularity of a website leads to better rankings is a bit of a catch-22 situation – how can you be popular if you’re not ranked highly? Well, not all traffic to your website has to be as a result of a search. For example, if you’re using social media you should take every opportunity to link-back to your website. You should take every opportunity to print the address of your website on vehicles, menus, brochures, press advertisements etc. and if you do this diligently people will visit you and, the more people that visit your site, the more Google will take notice and your site will climb up the rankings organically.
Whether you can rely on organic popularity very much depends upon the nature of your business. For example, if the purpose of your website is to tell people who you are, where you are and what you do then the organic approach could work for you. However, if you’re selling popular items on-line in a competitive market and with a big investment in stock, you need to start selling quickly and that may mean appearing in the top 5 rankings for your chosen specialisation. In this case, there are techniques for doing this but, they cost money. Quite big money sometimes and we’ll talk about ‘paid-for-rankings’ in another article.
It’s a sad fact that far too many websites are boring. There, I said it and, what’s more, many are difficult to read, confusing, difficult to navigate, poorly structured for the reader and stacked with irrelevant text and gimmicks. It’s better now in 2015 than it was, say, 5 years ago but nonetheless many websites have some work to do. In simple terms, Google’s search algorithm tries to analyse a page on a website and rank it as if it were a human reader. It’s not, of course, but it applies some very clever rules when reading a web page electronically and if we understand a little of how it does that means we can make better web pages and achieve better rankings so here goes with a simple explanation. Hold on tight!
A web page has a number of distinct elements, some of which are buried in the HTML code which makes-up a web page, and others are visible to the human eye. These are:-
- The Header
- The Content
The Header is a bunch of lines of code which tell web browsers, such as Google’s Chrome, about the page. It also gives the viewer some information via the browser. Header items include the name of a page, a short description of the page and other technical information such as the version of the code that’s being used. The important things in the header, as far as SEO is concerned, are the title, the description and to a lesser extent, the version of HTML coding standards being used. Depending upon how your website is constructed and who constructed it, you may or may not have the ability to change or modify any of this important header information but either way, it is vitally important to have meaningful, relevant and well constructed header information.
The content is what you or your web designer will have access to and forms the body of your website. Content may be text, images, photos, videos, forms etc. but they all have one thing in common – in HTML (the programming language of the web) they are all wrapped in what are called tags. These tags tell your web browser how to display what’s inside them. Here’s an example of a typical tag.
The end user doesn’t see the tags ‘h1’ but your browser will know just what to do with them – in this case, display the text as a header, typically in a larger font, different colour etc. and the reason for getting slightly techie is to explain that search engines use these tags to decide relevance and readability. Think of it just like reading a newspaper, you read the heading and then sub-headings and in HTML we can use different size headings from H1 down to H6 (generally the smallest) so Google looks at these to decide, to some extent, how the page stacks-up for readability and relevance so it’s crucial they relate to the web page header information and its content. For example if your domain name is greencars.com and the title of the page is ‘Beautiful flowers for you and your family’ and the description says ‘Kent’s best plumber’ and the content and headers say things like ‘Children’s toys’ then the search engines are going to get mightily confused – actually it’s worse than that, they will think you’re trying to scam the end user and stop indexing your site altogether.
The key message here is make the page title, description, headers and main content relate to each other by perhaps using the same repeating word in each like, for this page, the key word is ‘SEO’ and in that way Google is in no doubt about what this page refers to.
More on content
Up to now we’ve been talking about content in terms of its structure and not the actual words used. Google, and others, use what’s called a readability index to assess your web pages – it sucks in the text, processes it and grades it according to certain built-in rules. Exactly what these rules are is a bit of a mystery but somehow it grades pages. We strongly suspect that one of the methods used is called the Flesch–Kincaid readability test but basically the search engine is trying to determine if the page of text makes sense or is it just a list of words in no apparent order? You can try a readability test on your own website here if you so desire and, while you’re there, try typing in a simple sentence then moving words around or changing them entirely to see what effect it has on the readability scores. The results can be enlightening.
A good image is important
Google’s rankings algorithm likes some images on a web page but it complains if there are too many or the ratio of images to text is outside of what it considers normal. There are no golden rules. A big no-no though is a page consisting only of images or, indeed, a single image or photograph. This is because it has no way of knowing what the image or photograph is and what it shows and it could equally be a really interesting photograph or something much more unsavoury. Therefore it’s always sceptical of image-heavy pages and tends to reduce the ranking scores accordingly. The search engines also like, and reward accordingly, images and photos which have captions and what are called ‘alt tags’ which describes the image to be included in the HTML code.
The links effect
Finally on the subject of content it’s worth talking about links to other websites and web pages. To understand why links are important you need to go back to the dawn of the world wide web and the whole ethos behind the internet which is broadly that all information should be shareable, unrestricted and ideally, only appear in one place. For example, if you are trying to explain to the readers of your website how something works or why it’s important then rather then re-inventing the wheel, why not just direct them to some other site that already has a perfectly decent explanation already? Google likes links quite a lot and rewards the site accordingly as it believes you’re being a good web citizen. Similarly you should encourage other websites and social media pages to link to your site or individual pages. It all helps the ranking score. If you would like to read more about the importance, or otherwise, of links on your website here is an excellent article on the subject.
Security and SEO
I’m sure at some point when browsing the web you’ve seen the acronyms http and https appear in the address bar and you may have also seen a little padlock symbol appear somewhere. Basically, http (meaning hyper-text transfer protocol) is the base level of communications between your browser and the server which hosts the website. It’s not secure in that the strings of text can quite easily be intercepted and translated in to real-world text. Most of the time this doesn’t matter a jot but if you’re running an on-line shop or asking people in any way to submit personal information then it matters a lot so the protocol https (the ‘s’ standing for secure) was introduced to provide a more secure session and encrypt the data between the browser and server.
Another aspect to security is proving, as far as is reasonably possible, that the website you’re visiting is who its purporting to be. Anyone can create a website and have it on-line in minutes – it could be reputable or it could be hosted in a back bedroom anywhere on earth by someone who is setting out to scam you or infect your computer with viruses or spyware. The point is, to create a website you don’t have to prove who you are to anyone. HTTPS changes that to some extent. It requires that owners of a website install what’s termed a digital certificate on their server and the process for acquiring this certificate means that the owner will have had to prove who they are in the real world and they will have had to pay for their certificate too, often around $100 a year.
Because HTTPS is inherently more secure and helps to prevent end-users being scammed or misled, Google have recently started to improve the rankings of sites which have a secure certificate and we suspect that within the next 12 months they will start to degrade the listings of less secure sites and within 24 months, a certificate (called an SSL certificate) will become essential for any half-serious business website if decent rankings are required. It’s a cost overhead which many complain about but if it helps end-user confidence in your website then it may pay for itself in quite a short time. You should ask your web developer for advice on SSL certificates but, be warned, some agencies are out to make money by charging ludicrous amounts and scaring you into parting with your cash. Our advice is to pay somewhere between $50 and $150 per year on your security certificate no more, no less.
As we write in September, 2015, around 30% of all visits to websites are made from a mobile or tablet device and that figure is to to reach 70% by 2017/18 so if you want your website to be effective then its essential that it displays well and is usable by mobile devices. At first it was ok for a site to be ‘mobile friendly’ and what that meant was site shrank itself down automatically to display on smaller screens. You’ll still see a large number of sites around like this and, if you’ve ever tried to use them on a phone or tablet, you’ll know how tricky it is to hit the right button to navigate around or read the tiny, tiny text. The next generation of sites are called ‘responsive’ which means that not only does the website display well on all devices and computers, the content and the look & feel change according to the device it’s displaying on. Sometimes text will be enlarged, menus will change to display in the way we expect phone menus to be presented, large images may be replaced by smaller ones and the whole user experience will be far less frustrating.
Prior to May this year (2015) it was all about aesthetics and usability but Google changed that and started ranking websites with responsiveness built-in ahead of those which didn’t. It is now crucial that any business website features a responsive design and you can check yours here, for free, at Google’s own responsive design checker.
In sort, if you have a website and it’s not responsive, you will be losing potential customers and losing ranking position.
Finally, pay attention to the detail
Even in these days of ‘text speak’ and almost an acceptance of poor spelling and grammar it’s vital that your website makes sense to visitors and, vitally, the search engines so pay great attention to spelling, grammar and readability. If I say ‘the best plummer in Kent’ your brain will know I probably mean plumber and you will intuitively know what I mean but a search engine ‘robot’ will just see it as a string of text and possibly assume it means you pick great plums! Good spelling and grammar lead to better search engine rankings and happier customers so it’s worth spending a little money on a professional proof reader – we regularly use a journalist for final checks and it’s money well spent.
SEO is important and its arguable which are the most essential elements. Our view is that if you pay attention to the elements above and get those as ‘right’ as you possibly can, organic growth and good search rankings will follow. But, if we had to prioritise it would be in this order:-
- Make great, readable and well structured text.
- Use images and photos sparingly and chose them well.
- Use the latest coding standards and structure the code properly
- Be responsive
- Be secure
- Get the spelling right
- Promote the heck out of your website on social media and anywhere else you can make the web address appear.
SEO is not ‘fire & forget’ you need to work at it and set aside time to review your web statistics through tools like Google Analytics and Google Search Console which will provide valuable clues as to how much traffic your site is generating, who’s visiting you and what they have searched for when they do. You should be prepared to make regular minor changes and tweaks to your site to optimise your rankings which is why people often pay others to do it for them – it can be time consuming.
If you’d like to know more about SEO or have us take a look at your existing website for SEO compliance please contact us on 01227 364659 or message us using this contact form. We never charge for an initial appraisal/consultation and we may be able to offer you a valuable insight for FREE!
We all do it. At some point you’ll want to know what your customers think of your website, your products or the services you provide so, why not ask them?
…a double-edged sword for small businesses?
In the days before the world wide web, it was said that an unhappy customer would tell 6 people about their bad experiences then those six would tell another 6 and so on. Now we have social media and every dissatisfied customer has a potentially global soapbox from which to spread word of their discontent to hundreds, possibly thousands of people in just a few minutes. What’s more, the people reading about you, want to be reading about you; they are actively seeking other people’s experiences of your establishment and that makes a few words of discontent a potentially business-destroying liability. On the other hand, of course, a good review will serve to promote your business but is a positive review as powerful as a bad review? Probably not. We estimate that it takes 9 good reviews to repair the damage done by a single bad review and even then, it depends just how bad bad is!
You’re only as good as the last meal you served
If you’ve been in the restaurant or hotel business for any length of time you will have had cock-ups, there will have been mistakes and ‘unfortunate incidents’ and you will have attracted bad reviews. Frequently, potential visitors to your restaurant are only likely to read the most recent 10 or so reviews about you before they’ve said to themselves “yeah, we’ll go there” or “errrr no, we’ll go elsewhere” so you’re only ever as good as your most recent reviews. However, and this is a strange quirk of human nature, if there are a number of bad reviews, we seem to go on reading them ad nausium, perhaps to see how bad it really got or perhaps inwardly smiling to ourselves for having avoided a disastrous meal or taking pleasure in the misfortune of others – we Brit’s are peculiarly transfixed by schadenfreude.